Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.


Here you can find answers to questions relating to your order and when your order should arrive.


This is where you can find out answers regarding how your order is packaged.


Click here to find out various payment options we have and how to resolve any payment problems you are having.


Click here to find out about tracking your order and shipping options we offer.


Here you can find out useful information on our products including dosages and recipes.


What shipping options do you have?

Standard Mail
This is normal mail which does not include tracking number, delivery confirmation or insurance.
Shipping Option
Delivery Time
5 – 15 days*
*these are working days (Monday to Friday) and do not include weekends or holidays.

How can I track my order?

We want to ensure your orders reach you safely and securely, especially for those valued at €150 or more. That's why we typically ship these orders via registered shipping with tracking. However, please note that the availability of this service may vary depending on the products you've ordered.

To get the most accurate information regarding shipping options for your specific order, we recommend reaching out to our dedicated customer support team after completing your purchase. They'll be happy to provide you with all the details you need for a smooth and worry-free delivery experience.

Do you ship to my country?

Currently we only ship to the following countries:
Austria, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Italy, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Any other shipping restrictions to a specific country will be noted on the product page with a warning message.

When will I receive my order?

Your order should arrive within the dates specified below. However, what happens to your order after it leaves our warehouse is out of our control and can always be subject to delays from the shipping company.

Shipping Option
Delivery Time
5 – 15 days *
* these are working days (Monday to Friday) and do not include weekends or holidays.

I did not receive my order, what happens now?

Most orders arrive within the estimated delivery time. If you have not received your order in this time, don't worry as delays do occasionally occur. Please wait 20 working days before you contact us to let us know you have not received your order. We will not be able to assist you before this time. Requests for compensation will no longer be accepted once 40 working days have passed from the date the order was shipped.

If your order has still not arrived, please click the link below to contact Customer Support through your account. If your order was either lost or confiscated Shayana Shop is NOT liable or responsible. Please consult the Disclaimer you agreed to read and accept before completing your order.

Do you have express shipping?

Sorry, there is no express option available at the moment, but we are currently working on adding new shipping options soon.

What happens if I am not home to receive the package?

This will vary according to your country and the size of the package (Items are always packaged in the smallest possible way). You may receive a message from the shipping company in your mailbox with a contact number or you may be required to visit your local post office or they may attempt a delivery the next day.

What happens if I didn't pick up the package?

The package will be returned to us. This can take up to 30 days. Only when the package returns to us can we offer you the re-shipment option. You may be charged extra shipping costs for this service.

I accidentally gave the wrong address, what happens now?

If the package is undeliverable because the address does not exist, it will be returned to us. You may request for a re-shipment once we've received the package. This may take up to 30 days and extra shipping costs will apply. If, however, the package was delivered to a wrong address and not returned, we cannot be held liable for it.
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Here you can report any bugs or technical difficulties you are having on our site.


Other useful information about Shayana Shop.


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