Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.


Here you can find answers to questions relating to your order and when your order should arrive.


This is where you can find out answers regarding how your order is packaged.


Click here to find out various payment options we have and how to resolve any payment problems you are having.


Click here to find out about tracking your order and shipping options we offer.


Here you can find out useful information on our products including dosages and recipes.


What shipping options do you have?

Standard Mail
This is normal mail which does not include tracking number, delivery confirmation or insurance.
Shipping Option
Delivery Time
5 – 15 days*
*these are working days (Monday to Friday) and do not include weekends or holidays.

How can I track my order?

You can only track your order if you selected Registered Mail during your checkout. You will receive an email from us with your tracking information, however this will only be activated 48h after the shipping date.

You can also view this by logging into your account. Click on your ORDER HISTORY and select the order you wish to track. In the invoice you will have a link for your tracking number.

Do you ship to my country?

Currently we only ship to the following countries:
Austria, Croatia, Czech Republic, Estonia, Finland, France, Germany, Greece, Italy, Luxembourg, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.

Any other shipping restrictions to a specific country will be noted on the product page with a warning message.

When will I receive my order?

Your order should arrive within the dates specified below. However, what happens to your order after it leaves our warehouse is out of our control and can always be subject to delays from the shipping company.

Shipping Option
Delivery Time
5 – 15 days *
* these are working days (Monday to Friday) and do not include weekends or holidays.

I did not receive my order, what happens now?

Most items arrive within the estimated delivery time. If you have not received your item in this time, don't worry as delays do occasionally occur. Please wait 30 working days before you contact us to let us know you have not received your item. We will not be able to assist you before this time.
If your order has still not arrived, please click the link below to contact Customer Support. If your order was either lost or confiscated we are NOT liable or responsible. Please read the Disclaimer, which you must agree to before finalizing your order.

Do you have express shipping?

Sorry, there is no express option available at the moment, but we are currently working on adding new shipping options soon.

What happens if I am not home to receive the package?

This will vary according to your country and the size of the package (Items are always packaged in the smallest possible way). You may receive a message from the shipping company in your mailbox with a contact number or you may be required to visit your local post office or they may attempt a delivery the next day.

What happens if I didn't pick up the package?

The package will be returned to us. This can take up to 30 days. Only when the package returns to us can we offer you the re-shipment option. You may be charged extra shipping costs for this service.

I accidentally gave the wrong address, what happens now?

If the package is undeliverable because the address does not exist, it will be returned to us. You may request for a re-shipment once we've received the package. This may take up to 30 days and extra shipping costs will apply. If, however, the package was delivered to a wrong address and not returned, we cannot be held liable for it.

Will the coronavirus pandemic delay delivery?

Despite the coronavirus, the delivery of orders continues as usual. Shipping times haven't changed.
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Other useful information about Shayana Shop.


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