Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.

MY ACCOUNT

Here you can find answers to questions relating to your order and when your order should arrive.

MY ORDER

This is where you can find out answers regarding how your order is packaged.

PACKAGING

Click here to find out various payment options we have and how to resolve any payment problems you are having.

PAYMENTS

Click here to find out about tracking your order and shipping options we offer.

SHIPPING

Here you can find out useful information on our products including dosages and recipes.

PRODUCTS

What are the payment options?

ATTENTION: VERY IMPORTANT
Payment information is often updated. You will receive an order confirmation message with your payment details. Please make sure you confirm payment details before sending payment.
Minimum order value is 25€.
PAYMENT OPTIONS

BANK TRANSFER
You will receive an order confirmation message in your account mailbox and email with payment details once you complete your order. Please confirm details before sending payment.

Please transfer the total value of your order and DO NOT FORGET to include your ORDER NUMBER in the description when you make the payment.

Your order will be shipped when we receive your payment, usually within 2 to 3 working days.

CRYPTO PAYMENTS (BITCOIN)
Anonymous crypto payments are the fastest and most secure way to make a payment. You can pay in Bitcoin, Bitcoin Cash and Ethereum. To complete a crypto payment, simply follow the easy steps provided at the checkout when you complete your order.

Please remember to confirm you are paying the total order value in cryptocurrency or your order will not be processed.

Your order will be shipped when we receive your payment, usually within 24 hours.

CASH PAYMENT
You will receive an order confirmation message in your account mailbox and email with payment details once you complete your order. Please confirm cash payment address before sending payment.

Send cash in euros or pounds (€, £) in an envelope and please make sure to include the Name and Order Number or the order cannot be processed.

Always make sure you send the envelope registered so you can track the envelope and claim a refund if it gets lost. NEVER SEND COINS! Please round up the total of your order (example: if your order total is €41,50, send €40 or if your order total is €43, send €45). We will compensate you for the difference.

Your order will be shipped as soon as we receive your payment. This can take up to 30 days depending on the postal service.
STOCK REMINDER: All products are in stock, unless indicated otherwise on our website. If a product goes out of stock before your payment is received, you will be contacted to either delay the shipping of your order until the product is restocked, request a different product or receive a credit coupon for the respective value.

How do I change my payment method?

Once your order is completed you cannot change your payment method. If you need to change your payment method please cancel your order and make a new one with your desired payment method.

How can I convert currencies?

Please visit XE Currency Converter for the latest currency exchange values.
If you are interested in becoming a partner or want to review some products for your website click here.

PARTNER

Here you can report any bugs or technical difficulties you are having on our site.

TECHNICAL

Other useful information about Shayana Shop.

OTHER / INFO

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