Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.


Here you can find answers to questions relating to your order and when your order should arrive.


This is where you can find out answers regarding how your order is packaged.


Click here to find out various payment options we have and how to resolve any payment problems you are having.


Click here to find out about tracking your order and shipping options we offer.


Here you can find out useful information on our products including dosages and recipes.


What are the payment options?

At the moment, the only payment method accepted is bank transfer. More payment methods will be added to the website soon.
Thank you for your patience.
Please note that the minimum order value is 25€.

You will receive our bank details via email once your order is complete. Please transfer the order payment (total value) using your favourite online banking system or go to your local bank to request the transfer.

Please DO NOT FORGET to put your ORDER NUMBER in the description / message to beneficiary field.

Your order will be shipped when the transferred funds arrives in our bank account. This may take between 2 to 6 working days.
STOCK REMINDER: all of our products are in stock, unless indicated otherwise on our website.

On rare occasions, between the time you place your order and the moment your payment is received, the product may run out of stock. If this happens, you will be contacted to either delay the shipping of your order until the product is restocked, request a different product or receive a credit coupon for the respective value.

How do I change my payment method?

Once your order is completed you cannot change your payment method. If you need to change your payment method please cancel your order and make a new one with your desired payment method.

How can I convert currencies?

Please visit XE Currency Converter for the latest currency exchange values.
If you are interested in becoming a partner or want to review some products for your website click here.


Here you can report any bugs or technical difficulties you are having on our site.


Other useful information about Shayana Shop.