Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.


Here you can find answers to questions relating to your order and when your order should arrive.


This is where you can find out answers regarding how your order is packaged.


What is my order status?

Please click on the button below.

My product is defected/broken. What should I do?

To report a damaged or defective item, please follow the instructions here:
1) Log in to your account.
2) Click on UPLOAD
3) Browse for the image file and select which ORDER it relates to.
4) Upload your photo and contact Customer Support by clicking on the link below and describing what the problem is.

Did not receive all my order?

It is possible that your order has been spilt into 2 or more packages.
Please check your Mail for confirmation if your order was split.
If you did not receive a Mail saying that your order was split then please contact Customer Support with your order number by clicking on the link below.

How can I use a coupon/gift certificate?

At the check out, you will find a box to input your coupon code:

How can I cancel my order?

If you have just made the order then please follow these instructions. Login to your account and select ORDER HISTORY. Select from the list the order you want to cancel and then click SHOW DETAILS. On the product detail page click CANCEL ORDER.
If there is no button CANCEL ORDER, it means that your order has already been shipped and you can no longer cancel the order.

I paid for my order after the promotion ended. Do I still receive the discount?

Orders made during a promotion are valid for 14 days after the promotion ends. After 14 days, if payment hasn't been received, the order is void and any discount offer will expire.
Click here to find out various payment options we have and how to resolve any payment problems you are having.


Click here to find out about tracking your order and shipping options we offer.


Here you can find out useful information on our products including dosages and recipes.


If you are interested in becoming a partner or want to review some products for your website click here.


Here you can report any bugs or technical difficulties you are having on our site.


Other useful information about Shayana Shop.


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