Shayana Shop

Customer Support

Select a category to find the answer to your question. If you need further help, Contact Support.

Here you can find frequently asked questions about your account and how to change your details.


Here you can find answers to questions relating to your order and when your order should arrive.


This is where you can find out answers regarding how your order is packaged.


Can I change my account details?

Login to your account and select MY DETAILS from the top menu. Here you can update your details including email, postal address and passwords.

Can I delete my account?

Due to technical reasons it is not possible to delete your account. You are free to change your details so they are not your real contacts and will not be associated to you.

I forgot my password what should I do?

Please visit the Login page, click on FORGOT YOUR PASSWORD, fill in your email address and you will be sent a new password.

Do you store my information or give it to 3rd parties?

We store your address and contact information as well as your order history. We need to do this to give you the best possible customer support we can.
This information will never be shared with a third party and is secure on our private servers.

I sent you a Mail and I still have not received a reply?

All emails are responded to within 48 hours of reception. Your opinion is very important to us, so please be patient as you will receive an answer from Shayana shortly.

How can I unsubscribe from your mailing?

There is a link at the bottom of the mailing where you can select to no longer receive our Newsletter.
Click here to find out various payment options we have and how to resolve any payment problems you are having.


Click here to find out about tracking your order and shipping options we offer.


Here you can find out useful information on our products including dosages and recipes.


If you are interested in becoming a partner or want to review some products for your website click here.


Here you can report any bugs or technical difficulties you are having on our site.


Other useful information about Shayana Shop.


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